Your privacy is our priority. This document clearly explains how open88 collects, uses, stores, and protects your personal data — with no hidden terms or confusing language.
Six core principles that form the foundation of how we handle every open88 member's personal data.
All data transmitted between your device and open88 servers is protected by SSL 256-bit encryption. This means your personal information and financial transactions cannot be intercepted or read by unauthorized parties.
Open88 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. Your data is only shared under the circumstances clearly stated in this Privacy Policy.
Your personal data is stored on servers protected by enterprise-grade firewalls, strict access controls, and 24-hour security monitoring. Only authorised personnel may access your information.
You have the right to access, correct, delete, or transfer your personal data at any time through your account settings or by contacting our support team. Requests will be processed within 30 days.
The open88 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. We continuously update our privacy practices in line with the latest regulatory developments.
In the event of any security incident that affects your data, open88 will notify you within the timeframe required by law and take immediate steps to limit any damage.
Open88 collects various types of information from members and visitors to our platform in order to provide a safe, seamless, and responsible service. The information we collect can be grouped into several key categories:
We only collect information that is strictly necessary for the stated purposes. The principle of data minimisation is central to how we handle your privacy.
Your personal information is collected through various means when you interact with the open88 platform:
Every piece of data we collect is used for legitimate, defined purposes. We do not use your data beyond the stated scope without your consent. Below is a summary table of our data usage purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management | Identity information, email address, phone number | Contract performance |
| Payment Processing | Financial information, transaction data | Contract performance |
| KYC / AML Verification | Identity documents, address | Legal obligations |
| Platform Security | IP address, access logs, device data | Legitimate interests |
| Customer Support | All information related to the reported issue | Contract performance |
| Marketing Communications | Email, phone number | Your consent |
| Analytics & Improvement | Platform usage data (anonymised) | Legitimate interests |
You may withdraw consent for marketing communications at any time via the unsubscribe link in our emails or through your account settings.
Open88 does not sell your personal data to any party. We only share your information in limited, specific situations as described below:
We work with carefully selected third-party service providers to help us operate the platform, including licensed payment processors, identity verification service providers, and technical infrastructure providers. All partners are bound by strict confidentiality agreements and may only use your data for authorised purposes.
Open88 may be required to disclose your information to government authorities or law enforcement agencies where mandated by applicable law, court order, or official investigations related to anti-money laundering and counter-terrorism financing.
In cases where there is a serious threat to the safety of an individual or the financial security of a customer, open88 may share the necessary information to prevent or mitigate that threat.
open88 does not share your data with third-party advertising companies or marketing networks without your explicit prior consent.
We continuously invest in security infrastructure to ensure your data remains protected at all times. Our technical and organisational security measures include:
While we apply strict security measures, no system can be guaranteed 100% secure. You also play a role by keeping your password and account login details safe.
Open88 retains your personal data for as long as your account is active or as long as it is needed for the purposes stated in this Privacy Policy. General retention period guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be personally linked to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by open88:
You may request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data under certain circumstances permitted by law.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our Data Protection team via live chat within the platform. Requests will be processed within 30 days of receipt.
Open88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and maintain session security. Below are the types of cookies we use:
These cookies are required for core platform functions such as login verification, session management, and security. They cannot be disabled without affecting platform functionality.
We use analytics cookies to understand how members use our platform — which pages are most popular, how long sessions last, and where users encounter issues. All analytics data is collected in aggregate and contains no personally identifiable information.
Functional cookies allow the platform to remember your preferences — such as language settings, interface theme, and game preferences — to deliver a more personalised experience.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the platform.
The open88 platform integrates with certain third-party services to provide payment, identity verification, and gaming functionality. While we select our partners carefully, open88 is not responsible for the privacy practices of those third parties.
Each third-party service provider we work with has its own Privacy Policy governing how they handle data. We recommend reading the relevant provider's privacy policy if you have specific questions about how they handle your data.
Data processing carried out by third-party payment providers is subject to their own terms and privacy policies. open88 receives only the minimum transaction information required to complete your deposit and withdrawal.
Open88 services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from underage children or minors.
If we discover that we have inadvertently collected personal data from minors, we will take immediate steps to delete that data and close the associated account. If you believe your child or a minor has registered an account on our platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software and monitor their children's online activity to prevent access to betting platforms.
Open88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via:
Your continued use of the open88 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed on how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the open88 Data Protection Officer (DPO) through the following channels:
Our team is ready to assist in both Bahasa Melayu and English. All privacy-related enquiries will receive a response within 5 business days, and formal data rights requests will be processed within 30 days.
Effective date of this Privacy Policy: 1 June 2026. This version supersedes all previous versions of the open88 Privacy Policy.